Terms of service

Riwayat Homes Exchange Policy

At Riwayat Homes, we want you to be completely satisfied with your purchase. If you need to exchange an item, please refer to our exchange policy below:

Exchange Eligibility

Exchanges are allowed within 7 days of receiving your order.

To qualify for an exchange, the item must be unused, in its original condition, and in its original packaging.

Customers must provide clear photos and/or a video as proof of the issue when requesting an exchange. The proof should clearly show the product and the reason for the exchange.

For damaged or incorrect items, customers must notify Riwayat Homes within 48 hours of delivery and provide the required proof.

Exchange for Non-Damaged Items

If you wish to exchange a product for any reason other than damage, additional delivery charges will apply for the return and reshipping of the new item.

Exchange for Damaged Items

If the item is damaged upon arrival, we offer a free exchange with no additional delivery charges. Please notify us within 48 hours of receiving the damaged product, and we will arrange for the exchange.

How to Request an Exchange

To initiate an exchange, please contact our customer service team via WhatsApp or email. Be sure to include your order number and a photo of the item (if applicable) to expedite the process.

WhatsApp: +92 320 8020214
Email: riwayatsupport@gmail.com

Thank you for choosing Riwayat Homes. We are committed to providing you with the best quality products and excellent service.